Web Hosting Service Level Agreement

This Service Level Agreement (SLA) applies to all virtual hosting accounts regardless of plan. To be eligible for this SLA, your account must be in good standing.

We guarantee that the network and connectivity to the network will be available at least 99% per calendar month. This specific guarantee applies to network uptime only and excludes scheduled network maintenance and software or hardware outages.

If the monthly network outages exceed the allowable maximum, GLOBALnet will credit, upon request, one month of service. Credits issued under this SLA must be claimed by the 15th day of the following month, and can only be used toward a future month's service fee.

To verify network uptime, please click here.

No credits are given for client acts or omissions (or acts or omissions of other parties engaged or authorized by the client) including without limitation, any alteration of the configuration of the server being used by the client that causes the operating system to fail, or any negligence or willful misconduct.

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P O Box 721 - North Myrtle Beach SC 29597-0721 USA
Telephone: Toll-free from North America 1.888.OK.GLOBAL or +1 843.663.4200
Fax: Toll-free from North America: 1.888.371.6985